Protecting your personal information is paramount at Ojo Casino. This Privacy Policy outlines our data governance framework, explaining precisely what information we collect, the legal justifications for processing it, and the rigorous safeguards we implement to maintain your confidentiality.
Data Categories We Collect
To provide a secure and compliant gaming environment, we must collect specific categories of personal data throughout your relationship with us.
Identity and Contact Data
When you register for an account, we collect your full legal name, date of birth, residential address in Canada, email address, and telephone number. This information is vital for verifying your identity and ensuring you meet our strict age requirements.
Financial and Transactional Data
We process details regarding your deposits, withdrawals, and wagering history. While we facilitate financial transfers, sensitive payment details (such as full credit card numbers) are securely encrypted and processed directly by our regulated payment partners; we only retain partial details necessary for transaction verification.
Device and Usage Data
Our servers automatically record technical information when you interact with our platform. This includes your IP address, browser type, device identifiers, operating system, and geographical location data. We also monitor your gameplay patterns, session durations, and interaction metrics.
Support Communications
Any interactions you have with our customer support team—whether via email, live chat, or phone—are recorded and securely stored for quality assurance, dispute resolution, and training purposes.
Legal Bases for Processing
Under applicable privacy frameworks, we rely on several legal justifications to process your data:
Contractual Necessity: Fulfilling our Terms and Conditions, such as processing bets and paying out winnings.
Legal Obligation: Complying with Canadian anti-money laundering (AML) laws and fraud prevention mandates.
Legitimate Interests: Enhancing our platform’s security, preventing abuse, and improving game offerings.
Consent: Sending direct marketing communications, which you may withdraw at any time.
How Your Data is Utilized
We use your information to establish and manage your account, execute financial transactions, and deliver customer support. Additionally, your data powers our security infrastructure, allowing us to detect suspicious activities, prevent fraudulent access, and ensure fair play across all casino games. With your consent, we also use your contact details to inform you about upcoming promotions and loyalty rewards.
Data Sharing and Third-Party Processors
Ojo Casino does not sell your personal data. We only share information with vetted service providers necessary for our operations. These include payment gateways, game studios, identity verification agencies, and robust cloud hosting providers. All third parties act under strict contractual obligations to process your data solely for specified purposes and with adequate security measures.
International Data Transfers
While Ojo Casino targets the Canadian market, our technical infrastructure and third-party partners may be located in other jurisdictions. When your data crosses international borders, we implement recognized legal safeguards—such as standard contractual clauses—to ensure it receives a level of protection comparable to Canadian privacy standards.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this document. Even after you close your account, we may be legally required to retain specific transactional and identity data for several years to comply with financial audits and AML regulations. Once these legal retention periods expire, your data is securely destroyed or irreversibly anonymized.
Security Measures
We deploy reasonable, industry-standard security protocols, including SSL encryption, firewalls, and strict internal access controls, to protect your data against unauthorized access or accidental loss. However, no digital environment is entirely immune to threats, and we cannot guarantee absolute security against highly sophisticated cyberattacks.
Your Privacy Rights
Depending on your jurisdiction within Canada, you possess specific rights regarding your personal information. You have the right to request access to the data we hold about you, request corrections to inaccurate information, and, under certain circumstances, request the deletion of your profile. You may also object to specific processing activities, such as direct marketing.
Contacting Our Privacy Team
If you have questions about our data practices or wish to exercise your privacy rights, please contact our dedicated support channel.
Email: [email protected]
Phone: +1 416 555 0198
Address: 123 Casino Way, Toronto, ON, M5V 2H1, Canada
Policy Updates
We continuously review our privacy practices. Should we make material changes to how we handle your data, we will notify you via email or through a prominent notice on our platform before the changes take effect.